End to end intelligent digitization of insurance advice process
Pressure on cost-prices of annuity advice products, regulations and demanding consumers require an efficient, compliant and tailor-made process accessible through multiple channels.
A user-friendly application that -on the basis of well-specified logic with robotized human knowledge- guides advisors through the complex proces steps of inventarisation, analysis and advice on annuity advice products. The inventarisation phase is executed via customer self-service.The application asks the right questions, takes the right decisions and gives the right advice.
Customized reports are automatically generated:
- a customized inventarisation report filled in by the customer e-mailed directly to the customer.
- a customized advice report based on the processed input and digital advice logic.
- 40% decrease of the total duration time of the advice.
- Compliant advice reports containing an enriched analysis.
- Highly customizable and scalable advice knowledge.
You could almost feel sorry for our fellow insurers that operate in comparison to this solution with systems from prehistoric times!
Michiel Heijstek - Change Manager and Project Manager - Achmea
Due to the annuity advice knowledge application it is no longer necessary to give fail to customer dossiers. The visual presentation of the advice reports has improved from a 2 to a 9.
Joost Metselaar - Compliance Officer - Achmea