End to end intelligent digitization of insurance advice process

Cases   >   End to end intelligent digitization of insurance advice process

Business challenge

Pressure on cost-prices of annuity advice products, regulations and demanding consumers require an efficient, compliant and tailor-made process accessible through multiple channels.


A user-friendly application that -on the basis of well-specified logic with robotized human knowledge- guides advisors through the complex proces steps of inventarisation, analysis and advice on annuity advice products. The inventarisation phase is executed via customer self-service.The application asks the right questions, takes the right decisions and gives the right advice.

Customized reports are automatically generated:

  1. A customized inventarisation report filled in by the customer e-mailed directly to the customer.
  2. A customized advice report based on the processed input and digital advice logic.


  • 40% decrease of the total duration time of the advice.
  • Compliant advice reports containing an enriched analysis.
  • Highly customizable and scalable advice knowledge. 

You could almost feel sorry for our fellow insurers that operate in comparison to this solution with systems from prehistoric times!

Michiel Heijstek – Change Manager and Project Manager – Achmea


Due to the annuity advice knowledge application it is no longer necessary to give fail to customer dossiers. The visual presentation of the advice reports has improved from a 2 to a 9.

Joost Metselaar – Compliance Officer – Achmea